Frequently Asked Questions
Find out everything you want to know about the Superdwell service, our talented virtual interior designers and how we help you create your perfect happy space.
How do I get started with the Superdwell interior design service?
To get started, simply follow this link. You can choose to upload a picture of your room or create something completely new. Then just answer a few questions about your preferences and requirements. Once you’re done, our expert AI-powered interior designers will start creating a design for your room.
What type of questions will a Superdwell designer ask me?
Our designer will ask about your style preferences, color choices, any specific furniture you’d like to include and other relevant details to better understand your vision for the room.
How accurate are the designs provided by Superdwell interior designers?
Superdwell AI interior designers are trained on a vast database of interior design concepts, styles, and trends. They are capable of creating accurate and realistic designs based on the information you provide and the datasets they are trained on. However, the Superdwell service uses ground-breaking technology, some of which is in its infancy. Because of this, designs might contain inaccuracies or unexpected details. We are working hard to make the next release of Superdwell ever more accurate and amazing.
How can I buy the items shown in the design?
What if I don’t like the design?
We offer all of our customers three free room designs so they can get to know our service and designers. If you’re not happy with the first design, you can make adjustments and your virtual designer will generate a new design.
How long does it take to receive a design?
Your designer will typically generate a design within 1-2 minutes of receiving your information. However, this could vary depending on the complexity of your room, how busy our service is and the speed of your internet connection.
Are there any size or shape restrictions for the rooms?
Our AI is capable of designing rooms of all shapes and sizes. However, all room designs are shown in pictures with a 5:4 aspect ratio, so keep this in mind when uploading your picture and requesting your room design.
What if I can’t find the exact furniture piece suggested in the room design?
While we strive to provide room designs with shoppable products, the Superdwell service may create designs featuring products that are not available to purchase. We will always try to offer websites and shopping links to similar looking products.
Can the Superdwell interior designers consider the natural light and existing architectural features in my room?
Yes, Superdwell designers consider all visible features in the picture of your room, including natural light and existing architectural features, to create a design that complements your space.
Is my information secure?
Can I use this service for commercial spaces as well as residential?
Absolutely, our interior designers are adept at designing both residential and commercial spaces. You can specify the space during your chat with your virtual interior designer.
Does the service accommodate specific design themes, such as minimalist, boho, or industrial?
Yes, our interior designers are trained in a wide range of design styles and themes. During the question phase, you will have the opportunity to specify your preferred style by selecting room styles that you like.
I have some pieces of furniture that I want to keep in the room. Can the virtual designer incorporate them in the design?
It’s not currently possible to ask Superdwell designers to keep specific items in your room design. It’s something we’re working on!
Can I use this service if I’m only looking to redecorate a section of my room?
At the moment, we only offer a full room redesign service. We hope to soon be offering a feature that will allow you to specify which area of your room you want redesigned.
Is there any assistance if I face any issues during the process?
Yes, we provide customer service support to help you navigate through any issues you might encounter. You can reach us via the “Contact Us” page on our website.
Can a Superdwell designer work with a specific budget?
We don’t currently offer the chance to specify a budget, although this is a feature we will be adding soon. The shopping and website links provided with your design will include products at a range of price points.
Can a Superdwell designer help me design a room for specific needs, such as a home office or a baby’s room?
Yes, our designers are capable of designing rooms for specific functions or needs. During the initial setup, specify the purpose of the room.
How often are the shopping and website links updated?
The shopping and website links provided with your design are updated regularly and aim to show the live information from a retailer’s website. However, it’s always a good idea to check the retailer’s site for the most up-to-date information regarding availability and pricing.
Can I get a list or a summary of all the items used in the design?
We don’t currently provide a shopping list, for example by email, although this is a feature we hope to add soon.
How can I provide feedback about the service or the design I received?
Your designer will provide you with four options for each room design. Selecting the one you prefer is a good way to give feedback. You can also provide feedback via the “Contact” section on our website.
Can I save my designs for future reference?
Yes, all of your designs are emailed to you for future reference.
Can the virtual interior designer service help me design outdoor spaces?
Yes, our designers can provide ideas for outdoor spaces such as terraces. You can ask for this option when chatting to your designer.
Is there any limit on the number of designs I can create?
We offer every user three free room designs: after this, we have a range of paid packages. There is no limit on the number of packages you can buy.
Can I share my room designs with others?
Absolutely, you can easily share your room designs with others directly from our platform.
Will I be able to visualize the design in 3D or Virtual Reality (VR)?
Our platform currently provides a 2D representation of your room design. We are exploring 3D and VR technologies to provide an even more immersive experience in the future.
How current are the design trends used by the AI designer?
Our AI designer is trained on a broad range of design concepts, including the latest trends. We update our database regularly to ensure it stays up-to-date with current styles.
Do I need any special software or hardware to use this service?
No, all you need is a device with internet access. Our platform is web-based and does not require any specific additional hardware or software.
Can I get advice on interior design beyond furniture placement, like paint colors or flooring options?
Absolutely, your designer can also provide recommendations on color schemes, wall finishes, flooring, and other aspects of interior design. Just make sure to specify these requirements when you answer the initial questions. We are not yet able to accommodate every request, but we are working hard to add new features.
Is the service available worldwide?
Yes, our service is available to users worldwide. However, please note that the availability and delivery of certain furniture pieces may vary by location.
How much does the Superdwell service cost?
We offer three free room designs to all users, then a range of affordable packages starting from $7.99 for 10 room designs. You can review our pricing and packages here.
What does “beta” mean?
Superdwell is a ground-breaking service that uses the latest artificial intelligence and machine learning technologies. Some parts of the service are still in development – the “beta” stage – and it’s possible you may encounter some bugs when using the service or inconsistencies in the room designs. We appreciate your patience with these: we are working hard to improve the service.
Is Superdwell available to trade customers?
Yes, Superdwell can be used for commercial and residential projects. We are also working on a Superdwell service that can be integrated into third party websites, allowing trade partners to offer virtual interior design to their own customers.
Do I have to upload a picture of my room for the service to work?
You can either choose to upload a picture of your room to be redesigned, or ask your designer to create a design from scratch.